Lead with optimism and compassion
We believe that we’re surrounded by a team of individuals that each contributes their all. We assume the best of intentions from each other. Ultimately, we believe that the assumption of positive intent improves relationships, collaboration, and our own satisfaction.
Cultivate frequent feedback
By surfacing feedback regularly, we identify problems and opportunities, correct misperceptions, improve alignment, and accelerate our own and our company’s development. We embrace short feedback loops through weekly one-on-ones, bi-monthly reflections, and more.
Achieve speed through rigor
We believe rigorous prioritization and decision making is the best way to work efficiently and deliver quality results. At the same time, we must make progress in the face of uncertainty. Rigor doesn't mean waiting for perfect information. It means making the best decision possible with the information you have or can easily acquire in proportion to risk.
Celebrate the wins
We believe that having fun, maintaining good humor, and celebrating all wins makes the journey that much better for us all. We celebrate the small wins along the way: a borrower testimonial or payment, an improvement in a part of our funnel, a client placing more accounts with us, improved margins, or finding a great new place for lunch. In fact, we even have a #wins channel to share and catalog these achievements.
Embrace process over outcome
Over time, more thoughtful decision-making will lead to better overall results. Results matter a lot. That said, we appreciate that good decisions and good processes can have bad outcomes. As a result, we focus on judging decisions not only on the outcome, but the process behind them. Thoughtful process should enhance, not handicap, execution.
Start with Why
There are countless layers of “why?” to our actions and decisions. The closer we get to the crux of a matter, the better we can answer questions around relevance, urgency, impact, and trade-offs. Ultimately, sharing the “why” through context-setting facilitates better decision-making, collaboration, and stakeholder alignment.
Maximize ownership
Our culture celebrates those who step forward - whether by suggesting innovative solutions, tackling problems before they escalate, or identifying opportunities without waiting for directions.
Cherish writing
Thoughtful writing scales ideas. As a distributed team in a heavily-regulated industry, good writing improves collaboration, minimizes information silos, and ensures we execute against our strategy and necessary protocols.
